Privacy Policy

1. Introduction

Epsilon LLC is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy describes the types of information we collect, how we use and share that information, and the choices you have regarding your personal data.

By accessing or using our website, submitting information to us, or otherwise interacting with Epsilon LLC, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should discontinue use of our website and services.

This Privacy Policy is intended to comply with generally accepted privacy principles and may be updated from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of our website or services following any updates constitutes your acceptance of the revised Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to an individual or an organization (“Personal Information”). The specific types of information we collect depend on how you interact with us and may include:

2.1 Information you provide directly

• Contact details: such as your name, business email address, phone number, company name, job title, and region when you fill out a contact form, schedule a consultation, or communicate with us.
• Professional information: such as your role, area of responsibility, asset management focus, or project details you choose to share when discussing our consulting services.
• Communication content: including the content of emails, meeting notes, support requests, and other messages you send to us.

2.2 Information collected automatically

When you visit our website, we may automatically collect certain technical information about your device and usage of the site. This information is typically collected through cookies, log files, and similar technologies and may include:

• Usage data: such as the pages you visit, the time and date of your visit, the time spent on each page, links clicked, and referring/exit pages.
• Device and browser information: including your IP address, browser type and version, operating system, device identifiers, and other technical details.
• Location information: approximate location derived from your IP address (such as country or region), used for analytics and security purposes.

2.3 Information from third parties

We may receive limited information about you from third-party sources, such as:

• Business partners and referrals: where colleagues or partners introduce us to you or provide your contact details in the context of a potential engagement.
• Publicly available sources: such as professional networking sites, company websites, or conference attendee lists, where permitted by applicable law.

We do not knowingly collect or solicit Personal Information from children under the age of 16. If we learn that we have collected Personal Information from a child under 16, we will take reasonable steps to delete such information as soon as possible.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including to provide and improve our services, communicate with you, manage our operations, and comply with legal obligations. Specifically, we may use your information to:

• Provide and deliver services: including responding to your inquiries, scheduling and conducting consultations, preparing proposals, and performing asset management and IBM Maximo consulting services.
• Communicate with you: such as sending administrative information, responding to questions, notifying you about changes to our policies, or providing information that you request.
• Operate, maintain, and improve our website: by analyzing how visitors use our site, troubleshooting issues, and enhancing usability, performance, and security.
• Develop business insights: using aggregated and de-identified data to understand general trends around interest in asset management and IBM Maximo-related services.
• Protect our rights and interests: including fraud prevention, enforcing our agreements, and complying with applicable laws, regulations, and legal processes.

3.1 Legal bases for processing (where applicable)

Where required by law (for example, in the European Economic Area or the United Kingdom), we rely on one or more of the following legal bases to process your Personal Information:

• Performance of a contract: when processing is necessary to provide our services or take steps at your request prior to entering into a contract.
• Legitimate interests: such as communicating with you in a business context, improving our website and services, and securing our systems, provided that our interests are not overridden by your rights and freedoms.
• Legal obligations: when processing is required to comply with laws, regulations, or court orders.
• Consent: where you have given us explicit consent to process your information for specific purposes. You may withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

3.2 Sharing of information

We do not sell your Personal Information. We may share your information with:

• Service providers: trusted third parties who perform services on our behalf (such as hosting, email delivery, or analytics) and who are bound by contractual obligations to safeguard your information and use it only for the purposes we specify.
• Professional advisors: such as legal, accounting, or consulting firms, when necessary to support our business operations and comply with legal obligations.
• Legal and regulatory authorities: when required to do so by law, legal process, or to protect our rights, property, or the safety of our users or others.
• Business transfers: in connection with a corporate transaction, such as a merger, acquisition, reorganization, or other change of control, subject to appropriate confidentiality protections.

When we share Personal Information, we take reasonable steps to ensure that recipients protect your information and use it only for the intended purposes.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to collect and store certain information about your visit. Cookies are small text files placed on your device by a website. They help us understand how the site is being used, remember your preferences, and improve your overall experience.

4.1 Types of cookies we may use

• Strictly necessary cookies: essential for the operation of the website and enabling basic functions such as page navigation and access to secure areas. The website cannot function properly without these cookies.
• Performance and analytics cookies: help us understand how visitors interact with our site by collecting information such as pages visited, time spent on pages, and any errors encountered. We use this information to improve the performance and usability of the site.
• Functional cookies: allow the site to remember choices you make (such as language preferences) and provide enhanced, more personalized features.

4.2 Third-party analytics

We may use third-party analytics services to help us measure and analyze website traffic and usage. These third parties may set cookies or use similar technologies to collect information about your interactions with our website, which they may use to provide us with aggregated reports and to help improve the site.

4.3 Your choices regarding cookies

Most web browsers are set to accept cookies by default, but you can usually modify your browser settings to block or delete cookies. Please note that if you choose to disable cookies, certain parts of our website may not function properly or may be less responsive.

For more information on managing cookies, please refer to your browser’s help documentation or visit industry resources that explain how to control and delete cookies.

5. Your Rights & Contact Information

Depending on your location and applicable law, you may have certain rights with respect to your Personal Information, which may include the right to:

• Request access to the Personal Information we hold about you.
• Request correction of inaccurate or incomplete Personal Information.
• Request deletion of your Personal Information, subject to certain exceptions.
• Object to or request restriction of our processing of your Personal Information.
• Withdraw consent where we rely on your consent for processing.
• Request a copy of your Personal Information in a portable format, where technically feasible.

We will respond to requests in accordance with applicable laws. We may need to verify your identity before fulfilling certain requests to protect your privacy and security.

5.1 How to contact us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, you can contact us using the details below:

Epsilon LLC
Email: info@epsilonllc.com
Website: https://epsilonllc.com

When contacting us, please provide sufficient detail for us to understand your request and respond appropriately. For security reasons, we may not be able to disclose certain information until we have verified your identity.

5.2 International considerations

Epsilon LLC serves asset-intensive enterprises globally. Your Personal Information may be processed in countries that may have privacy laws that differ from those in your jurisdiction. Regardless of where your information is processed, we will take reasonable measures to ensure that your Personal Information is handled in accordance with this Privacy Policy and applicable law.

If you are dissatisfied with our response to a privacy-related request or concern, you may have the right to lodge a complaint with your local data protection authority or regulator.